Information Center - Hotels-Rates.com

Can I make changes to my current reservation?
No. You will to cancel and rebook.

How do I cancel a reservation?
You may cancel online at https://secure.hotels-rates.com/reservations.asp. You will need the name the reservation is under and the credit card the reservation was booked with.

How do I contact customer support?
You may email to info@hotels-rates.com

Is this hotel web site secure?
Yes. We guarantee your security on all hotel booking transaction on our web site. We have 128 bit encryption within our secure pages.

Is my email information gave or sold to 3rd party organizations?
No. We do not participate in any email spam or solicit any names for email spam.

Does the room rate from the hotel include taxes?
Each rate is and hotel is different. Most rates do not include taxes if the tax is included it should be noted.

How long does it take for the hotel to receive my reservation?
It most all cases it is immediate. On select rates or with select hotels it will be 48 hours.

Where is the phone number for the hotel?
It is located on your email confirmation.

I tried to cancel and did not get a cancellation number.
If you called the hotel direct to cancel and they gave you a cancellation confirmation over the phone then you tried to cancel on our site you will not get a confirmation from us. The hotel cancellation confirmation will be your record.

You might also not get a cancellation number due to cancellation after the deadline for cancellation for the hotel. If this happens call the hotel direct. Their number is located on your email confirmation.

Can I use multiple credit cards to reserve a room?
No. We only accept one credit card for each reservation. However, when you arrive at the hotel, they might be able to accomodate your request during the check-in process.

It is safe to use my credit card?
Yes. We take you and your credit card information with high priority. Our server has 128 bit encryption to protect your card.

I can not book my reservation due to a credit card error.
First check to see if your expiration date on your card was input correctly. Second make sure your card does not expire before you arrive at the hotel. If so you will need to use a different card. Third the hotel might not accept the kind of credit card you are trying to use. Try another brand to make your reservation.

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Friday, August 08, 2008
Customer Service